Juicy Posts in Blog
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Satisfaction Is A Moving Target
If you operate a business where customer service matters—and I think that’s just about any business—then I highly recommend Harry Beckwith’s books. He wrote a series of amazing books in the nineties aimed at service businesses around the concept of delighting your customers and shaping wonderful client experiences.
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Small Business Internet Marketing Resolutions for 2011
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6 Conversion Strategies Learned from My Cat
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Why Should I Engage in Social Media?
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Twitter lessons from one beginner to another
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